FAQ

Find the most frequently asked questions here. If you don't find what you're looking for, please email me at support@lendonandco.com.

Delivery

  • What countries do you ship to?
    • United States and Canada.
  • Where do your products ship from?
    • Products ship from the USA. I design everything out of Wyoming, USA. Some products may be shipped in two separate shipments.
  • What is the cost and method of shipping?
    • Prices and methods vary based on your location and the items you select. Please add the items you're interested in to your cart to receive a quote.
  • Will I pay additional customs or import fees?
    • If you are outside of the USA, you may be subject to customs or import fees. We cannot predict these fees, as they are entirely up to the customs agents in your country. Lendon & Co is not responsible for these fees, and cannot refund them under any circumstance.

Ordering + Returns

  • I changed my mind. Can I return my purchase?
    • We do not accept returns or exchanges because everything is made-to-order just for you. 
  • My order arrived damaged or was lost in the mail. Can you replace it?
    • Absolutely. Just email us a photo of your damaged item within 14 days of receiving it. Or within 30 days of not receiving your item.
  • My order hasn't shipped yet. Can I cancel it?
    • All our items are made-to-order. If your order has already entered the production state (typically within 24 hours after purchase) or shipping stage, We will not be able to cancel it.
  • How long until my order ships?
    • All our products are made-to-order, usually within 4-8 business days. Business days are Monday to Friday, 9 to 5pm, and do not include US holidays.

Payment

  • Will I pay additional customs or import fees?
    • If you are outside of the USA, you may be subject to customs or import fees. I cannot predict these fees, as they are entirely up to the customs agents in your country. Lendon & Co is not responsible for these fees, and cannot refund them under any circumstance.

Love Letter Blankets

  • Can I use a letter that's already written?
    • Currently, every blanket order must use the template provided.
  • Are the letters printed, embroidered, or woven into the blanket?
    Your letter is woven directly into the blanket as it's being made, using 100% American cotton colored threads! This makes the blanket quite durable, since the letters are actually a part of the blanket rather than printed on top.
  • Can I fit more than 400 characters?
    We can sometimes fit up to 500 characters on the larger sizes of blankets. Please feel free to use the chat button or email support@lendonandco.com with your desired text and I'll see what's possible!
  • There's a spelling mistake on my blanket! What now?
    • If the error was made by Lendon & Co, just contact me at support@lendonandco.com with a photo of the mistake and we will send out a replacement at no cost to you.
    • If the error was made on your part, still contact me, and I'll send you a coupon for a discounted blanket.
  • Can I use non-Western characters? Arabic, Mandarin, etc?
    Yes! Just write your letter in any language on the template provided when ordering. For detailed characters, please make sure to write large and clear.